Computer Maintenance Configurator for your company in Vega Baja.

In our annual plan, during the first 30 days, no payment is required and you will have the opportunity to evaluate the quality and effectiveness of our work. At the end of this period, you can decide if you want to continue with us. If you choose to continue, payment will be made retroactively from the start of the contract for the full year. If you decide not to continue with the service, there will be no charge for the services received, except for any materials that may have been used. We are so confident in the quality of our service that we give you the freedom to choose after you have experienced our commitment to your satisfaction. *Important: The offer of no payments until the second month should not be interpreted as a month of free service. This policy is designed so that our clients can evaluate the quality of our service without obligation. However, we reserve the right to bill the equivalent of one month of service under our monthly maintenance plan in cases where we detect that the intention is not to test the quality of our service, but rather to obtain a benefit without compensation. At Quetebe we are committed to acting with integrity and expect the same honesty from our clients.

We take the confidentiality and security of your data extremely seriously. We sign a confidentiality agreement from the beginning and, if at any time you decide not to continue with our service, we give you all the passwords and delete all your information from our systems.

Managing IT maintenance internally can be risky if you don't have the right staff. You could face problems such as lack of experience, limited resources, and security risks. We provide a team of experts that ensures your IT infrastructure always functions optimally.

Our IT maintenance service is comprehensive and includes proactive monitoring, security updates and patches, technical assistance, backup management and disaster recovery. In addition, we take care of the launch of new workstations in your company, ensuring that each workstation is configured correctly and ready for use. We focus on preventing problems before they occur and responding quickly if they have already arisen, with a holistic approach that covers all the IT needs of your business.

If you decide to cancel our service, we will facilitate the entire transition process for you. We will provide you with all necessary technical documentation and passwords, and remove your data from our systems, ensuring a smooth and secure transition.

No, smartphones are not included in our IT maintenance service. This is because mobile devices, such as smartphones, often require a different type of support and maintenance than traditional computer systems and networks. Additionally, smartphone management often involves specific security and privacy considerations, as well as particular configurations depending on the manufacturer and operating system. However, we are available to advise you on best practices for the management and security of your mobile devices.

No, the materials necessary for repairs are not directly included in our IT maintenance service. However, as a Quetebe customer, you will enjoy exclusive benefits: you will receive a 10% discount on the purchase of materials and a 15% discount on labor. Before carrying out any repairs that require additional materials, we will provide you with a detailed estimate for your approval. In this way, we guarantee complete transparency and offer you the opportunity to make informed decisions about the necessary repairs and improvements to your systems.

At Quetebe, in-person visits are scheduled according to a flexible calendar that adapts to the changing needs of your company. Our goal is to ensure that each visit is as effective and beneficial as possible for your IT infrastructure.

It is important to note that our in-person visits cannot be accumulated from one month to the next. This is because our scheduling and logistics are designed to provide ongoing preventative maintenance, which is essential to the performance and security of your systems. The accumulation of visits could lead to prolonged periods without maintenance, increasing the risk of failures and vulnerabilities in the IT infrastructure. Therefore, we encourage regular visits to prevent problems and keep your systems running smoothly.

We understand that unexpected interruptions can affect the productivity of your business, and we are committed to working with you to reschedule any visits that cannot take place on the scheduled date, ensuring the continuity and efficiency of our service.

At Quetebe, we know how crucial it is to protect your company's data. Therefore, we offer a backup replication service in the cloud, guaranteeing the security and accessibility of your critical data. This cloud system acts as an additional backup, providing an extra layer of protection in case of local system failures, natural disasters, or any other unexpected event that could compromise your data. In addition, we implement an active notification system that alerts us immediately if any anomaly occurs in your system. This proactive approach allows us to react quickly to potential incidents, minimizing risks and ensuring the integrity and availability of your data at all times. This combination of cloud replication and constant monitoring is essential to give you peace of mind and the certainty that your data is safe and secure with us.

At Quetebe, billing for our IT maintenance service is done in advance, at the beginning of each month. This approach allows us to efficiently plan resources and ensure continuous, high-quality service for all our clients. The invoice covers all equipment that is currently under our maintenance and that we have provided service to during the previous month. We understand that companies are constantly evolving, so our system is flexible to adapt to changes such as new additions or departures of teams. If new equipment is added during the month, we will adjust billing to include these changes in the following month. In this way, we guarantee a fair and transparent billing system, ensuring that you only pay for the service you actually receive.

When you add a new device to your company, we take care of getting it up and running and ensuring that it is fully integrated and functional within your IT infrastructure. This new equipment will be included in our maintenance service and will begin to be billed starting next month. We strive to make this process as comfortable and efficient as possible for you, ensuring that your new equipment is ready to use without interruptions to your daily operations.

We know that emergencies do not warn. For those situations that require immediate attention beyond regular maintenance visits, our clients with active maintenance can purchase hourly vouchers with a 20% discount. These bonuses ensure that emergencies are attended to with the efficiency and speed that your business deserves.

To use your bonus hours for emergencies or additional repairs, follow these steps:

1. Acquire your hourly bonuses directly from this page, below the maintenance plans.
2. Use the discount code provided when contracting our maintenance service.
3. Contact our technical support and provide your customer code to validate the bonus.
4. Our technical team will prioritize your request and coordinate an emergency visit if necessary.

This flexibility is part of our commitment to keep your business running without interruption. Hour bonuses are an efficient solution to ensure the operational continuity of your business against any unforeseen event.

Yes, our remote interventions are unlimited, since our objective is to guarantee the continuity and efficiency of your business operations. However, this service is designed to address significant incidents that impact work performance and productivity.

Examples of situations that warrant remote intervention include:

• System failures that prevent login.
• Network problems that limit access to critical resources.
• Software errors that obstruct essential workflows.

However, there are scenarios that generally do not require remote intervention, such as:

• Minor issues that do not affect operations, such as desktop aesthetic customizations.
• Basic operating queries that can be resolved with email instructions or tutorials.

We are committed to providing exceptional service without interruption, but if we detect a pattern of use that we consider to be abuse, we will be in touch to redirect the situation. This allows us to maintain a high and fair quality standard for all our clients.