Maximize the Performance of your Solar Energy with Quetebe Photovoltaic Maintenance

The initial visit is a service we offer to evaluate your existing photovoltaic system. During this visit, a qualified technician performs a detailed inspection to understand the configuration and current status of your system. It is important because it allows us to identify any potential problems and ensure that the maintenance we provide is perfectly tailored to the specific needs of your facility. This proactive approach is essential to optimize the performance and efficiency of the solar system, prolonging its useful life and ensuring the security of your investment.

The frequency of maintenance inspections varies depending on the plan you choose. In it QTB Basic, a comprehensive annual inspection is included. If you opt for the QTB Medium, semiannual inspections are carried out for more detailed monitoring. For the most complete surveillance and attention to detail, the QTB Premium includes quarterly inspections. Each inspection is carried out by specialized technicians to guarantee the longevity and efficiency of your photovoltaic system.

The buildup of debris such as dust, leaves, pollen, and bird droppings can have a significant impact on the performance of solar panels. This debris blocks sunlight and reduces the panels' ability to capture and convert sunlight into electrical energy. Even a thin layer of dust can decrease the efficiency of the panels by a noticeable percentage. Therefore, it is essential to keep the panels clean to ensure optimal operation. Regular cleanings prevent significant buildup of debris and help keep system energy performance at its peak, which is crucial to maximizing your solar energy investment.

The performance report is a detailed tool that provides crucial information about the performance of your PV system. This report includes data on total energy production, panel efficiency, and any problems or inefficiencies detected. In addition, it includes comparative analyzes of performance in different periods and conditions, which helps identify possible improvements. It also covers the overall health of the system, including the condition of the inverters and electrical connections. This report allows photovoltaic system owners to make informed decisions about possible improvements, repairs or adjustments necessary to optimize performance and ensure efficient and long-lasting operation of the system.

When you report a failure in your photovoltaic system, our rapid response protocol is immediately activated. Depending on your maintenance plan, the intervention may vary in speed. For the QTB Basic plan, we respond within 72 business hours; on the QTB Medium plan, the response is accelerated to 24 hours; and for the QTB Premium plan, we promise to intervene within a maximum period of 8 business hours. Our specialized technicians will evaluate and diagnose the problem, and make the necessary repairs to restore your system to optimal performance. This rapid response minimizes disruption to power generation and ensures your solar energy investment remains productive and safe. Additionally, depending on the plan chosen, you can benefit from additional repair visits at no extra costs, thus guaranteeing continuous and efficient service for your solar system.

Annual cleaning of solar panels is an essential component to maintaining their efficiency. It includes the removal of dust, leaves, pollen and other debris that accumulates throughout the year. This debris can block sunlight and reduce the panels' ability to effectively generate power. Cleaning is done carefully and with specialized products to ensure that the panels are not damaged in the process. Regular cleaning not only improves solar collection efficiency, but also prevents long-term deterioration and keeps the system operating at maximum capacity. This proactive maintenance is key to prolonging the life of your solar panels and ensuring you continue to get the most out of your solar energy investment.

Weekly or daily solar system monitoring is an integral part of our maintenance services that ensures optimal operation of your photovoltaic system. In weekly monitoring, included in the QTB Medium plan, we monitor the performance of your solar panels once a week. This allows us to quickly detect and address any irregularities or issues, ensuring consistent efficiency and reducing the risk of failure. In the QTB Premium plan, we take this service a step further with daily monitoring. With this level of care, your system is checked every day, allowing for an even quicker response to any issues that may arise. These continuous monitoring services are essential to maximize energy production, minimize outages, and keep your solar energy investment protected and profitable.

Continuous monitoring of your solar system provides multiple benefits, ensuring you get the maximum return on your solar energy investment. First, it allows for early detection of any problems or inefficiencies, meaning that problems can be resolved quickly before they become major inconveniences or costly failures. This constant monitoring also optimizes system performance by ensuring that solar panels and other components are operating at peak efficiency. Additionally, continuous monitoring gives you peace of mind, knowing that your system is being monitored by professionals and that any irregularities will be handled efficiently and in a timely manner. In short, this service improves the reliability and efficiency of your solar system, extends the life of components and maximizes energy production, which translates into greater savings and return on investment over time.

A semi-annual or quarterly inspection is an integral part of advanced PV system maintenance plans. The semi-annual inspection, included in our QTB Medium plan, involves two visits per year. During each visit, our technicians thoroughly examine all system components to ensure proper functioning and efficiency. The quarterly inspection, part of the QTB Premium plan, offers four visits a year for even more thorough monitoring. These inspections include checking solar panels, inverters, electrical connections, and support structures. We evaluate performance, detect wear or potential problems, and make necessary adjustments to improve system efficiency. This regular attention not only helps prevent long-term problems, but also maximizes energy production, prolongs the life of the system, and ensures you're getting the most out of your solar investment.

At Quetebe, we offer special discounts on extensions or repairs to our customers with Premium maintenance plans (QTB Premium). To benefit from these discounts, simply follow these steps:

1. Keep your QTB Premium maintenance plan active.
2. Contact our support team when you want to carry out an expansion or repair on your photovoltaic system.
3. Our team will schedule a free evaluation visit to determine your specific needs.
4. Once the evaluation has been completed, you will receive a quote with the discount applied to the expansion or repair services.
5. Approve the budget and we will schedule the expansion or repair according to your convenience.

At Quetebe, we understand that unexpected situations may arise that require additional repair visits to your photovoltaic system. If you need repair visits outside of the limited number included in your maintenance plan, don't worry. We are here to help you.

To request additional repair visits, follow these steps:

1. Contact our technical support team.
2. Explain the nature of the repair needed and any problems you are experiencing.
3. Our team will schedule a free evaluation visit to determine the extent of the repair required.
4. You will receive a detailed estimate for the additional repair, which will include the associated costs.
5. Once you approve the estimate, we will schedule the repair visit according to your convenience.

Importantly, additional repair visits may be subject to additional fees depending on the nature of the repair. However, we aim to provide you with a fast and efficient service to resolve any problems you may face with your photovoltaic system.

At Quetebe, we understand that emergencies and unexpected repairs can occur at any time. If you find yourself in an emergency situation or need additional repairs beyond the limited number of visits included in your maintenance plan, we are prepared to help you in a timely manner.

To handle emergencies or repairs outside of the number of visits scheduled in your plan, follow these steps:

1. Immediately contact our emergency technical support team.
2. Describes the nature of the emergency or repair required clearly and in detail.
3. Our team will evaluate the situation and take the necessary measures to address the emergency as soon as possible.
4. You will receive information about estimated arrival times and the actions that will be taken to resolve the emergency.
5. Once our team arrives on site, the necessary repairs will be carried out to restore proper functioning to your PV system.

It is important to note that emergencies and repairs outside of the limited number of visits may be subject to additional fees depending on the nature of the situation. However, our priority is to provide you with a quick and effective response to resolve any issue with your system.

At Quetebe, we understand that adverse weather conditions can have an impact on the build-up of dirt and debris on your solar panels. If you are in an area prone to extreme weather conditions, such as heavy rain, dust, or strong wind, you may need additional cleanings to maintain optimal performance of your PV system.

To provide you with adequate service, we offer discounts on additional cleanings in case of adverse weather conditions. These discounts are designed to help you maintain the efficiency of your system without incurring excessive costs.

If you believe your solar system requires additional cleaning due to adverse weather conditions, we recommend contacting us to learn more about available discounts and schedule a cleaning based on your needs.

At Quetebe, we strive to offer our clients high quality services at competitive prices. While we understand that monthly payments may seem more manageable, we choose not to offer this option for our annual plans for several reasons. First, paying annually allows us to reduce administrative and processing costs, which translates into savings that we can pass on to our customers in the form of lower prices. Second, by paying annually, our customers enjoy continued peace of mind knowing that their PV system is protected and maintained year-round without having to worry about monthly payments. This payment structure also simplifies management and planning for both us and our clients. Finally, by committing to an annual plan, our customers show a long-term investment in the care of their system, allowing us to plan resources and staff more effectively to deliver consistent, high-quality service.